Is my job too small?
No job is too small when it comes to making your business run smoother. TAP Solutions can assist you with building formulas, fixing spreadsheet problems, streamlining data entry and making your spreadsheet work more efficiently.
How long will it take?
Determining how long a task requires depends on many factors. TAP Solutions looks at the complexity of the job including the amount of data required, how savvy your staff is, if data needs to be converted and much more. Our work may include designing a spreadsheet, fixing errors, integrating the new work into your system, and, of course, testing it. Once the scope of the work is established, we will give you an estimate of how long it may take.
How much will it cost?
Cost depends on the scope of the project. TAP Solutions can work with you on an hourly rate or on a fixed bid basis. We will gladly discuss cost and payment options with you to determine a fair and competitive rate. Once we have agreed on the cost, TAP Solutions requires a deposit upfront, and final payment is due upon the project's completion. We understand your need to budget and that different companies have different billing requirements. TAP Solutions will strive to make a mutually beneficial arrangement with you.
What if there is a problem after the Excel work is completed?
TAP Solutions works with you during the project and does its best to avoid post-project problems. We believe in testing our work to make sure the spreadsheets and processes are running correctly before we declare it complete. In the event that something is not right, or needs to be adjusted, we will work with you to make it right. Please be sure that you notify TAP Solutions of any problems as soon as they occur. The sooner we are aware of any issues, the sooner we can fix them for you. If there are bugs within the scope of the work, we will take care of them at no additional cost and take care of them promptly.
What if we need more work done in the future or the job turns out to be larger than anticipated?
TAP Solutions will discuss any changes to the scope of the project as they arise regardless of whether TAP Solutions or the customer finds this to be the case. Some of our clients like to have a retainer arrangement with TAP Solutions for ongoing work and maintenance. We do not believe in leaving our clients hanging without customer support.
Do I own the completed project?
Yes. Once the work is completed, paid for and turned over to the customer, it belongs to the customer. It is also the customer's responsibility to maintain the data accurately and use the spreadsheet properly. TAP Solutions is not liable for customer errors or problems that may arise from the use of the spreadsheet once it is released to the customer.
What about status updates?
TAP Solutions will keep you informed on the status of your project. If you need regular status reports, we can arrange for them. You may also call us at any time during regular business hours.
What if I need support or training?
TAP Solutions can provide Excel training for your staff from beginning to advanced level users. We can also make arrangements for on-call support as needed. TAP Solutions will also provide you with appropriate documentation and support per the scope of the work agreement.